Online Policies for Classes
Please review the following policies for all online classes, programs, courses, and/or coaching with Englishanytime.eu, StudyEnglishanytime.com and/or Englishclassesanytime.com (it’s related websites).
When you purchase 1:1 classes, small group classes, online courses, and/or coaching from Englishanytime , you agree to the following policies.
All lessons are to be paid in advance.
Classes, courses, and coaching sessions can be purchased directly at EnglishAnytime. Invoices may also be emailed directly upon request.
All payments may be made via PayPal or Stripe only. You may use a bank account or a credit/debit card to make payments. EnglishAnytime cannot accept checks or transfers.
Please note that your payment authorizes only one person to access and participate in the course. Sharing course content with others or publishing it is strictly prohibited.
Classes must be used within the reasonable allotted time period. Classes are to be used within 3-months from the purchase date.
It is the student’s responsibility to provide accurate contact details to ensure communication with your teacher at EnglishAnytime.
Course updates and important information are sent by email.
All classes are scheduled via an online scheduling application called Setmore.
When you schedule your class, you will receive a confirmation by email and another reminder email 12 hours before your class.
Canceling or Rescheduling Classes
One-to-One Classes and Coaching:
If you cancel or ask to reschedule within at least 24 hours notice, you will receive credit for a future session.
If you cancel or ask to reschedule with less than 24 hours notice, you will NOT receive a refund and the class will have to be rescheduled with your teacher.
If you do not show up for your scheduled session, you will NOT receive a refund.
Small Group Classes:
If you need to cancel or reschedule a small group class, it is the responsibility of the student to cancel or reschedule as soon as possible. Failure to do so may result in missing the class and no refunds will be given.
Lessons are to start on time. EnglishAnytime cannot refund or make-up lost time due to student’s repetitive late arrivals or technical difficulties.
Always inform your Teacher if you will be late. If you are late for a class without notice, the teacher will wait and keep the class open for 15 minutes. After 15 minutes, the teacher will close the class and you will NOT receive a refund or the opportunity to reschedule.
Small Group Classes
Always inform your teacher if you will be late. Your Teacher may lock the class after 15 minutes, which means you will not be able to join if you are more than 15 minutes late.
While it is rare with a small group, if no students arrive within the first 10-15 minutes and the teacher does not receive any notifications about late arrivals, your teacher may close the class. This class will not be rescheduled.
One-to-One Classes & Coaching. EnglishAnytime does not issue refunds for unused 1:1 lessons.
Englishanytime will however pause or extend memberships on a case-by-case basis due to emergencies or unforeseen events.
Teacher Needs to Reschedule
In the event that your teacher with EnglishAnytime cannot meet at the scheduled time, 24 hours notice will be given.
Both parties will try to reschedule the earliest time, which is mutually convenient for both student and the Teacher. If no reschedule is agreed upon, fees paid are usable (credited) for future lessons.
Holidays and Vacation Time
Teachers at EnglishAnytime are internationally based. The company observes a variety of holidays depending where they are situated internationally.
We will remind you of these holidays when they are approaching to reschedule lessons or find a work-around.
If your teacher is taking vacation time, we will let you know at least one week in advance.
Copyright and Use of Materials
Copyright of lesson material: all lessons provided by EnglishAnytimeEu, StudyEnglishAnytime and Englishanytimeclasses are the property of EnglishAnytime (and affiliates) solely, and may not be reused or distributed in any way unless written consent from EnglishAnytime has been given.
All content and materials are for authorized personal use only. Unauthorized use and sharing are strictly prohibited.
Class times and materials may not be shared with others and are the property of Englishanytime.
If you have questions about any EnglishanytimeEU, StudyEnglishAnytime and/ or Englishclassesanytime’s policies, feel free to contact us.
Last updated on Dec 28, 2018.